Privacy Policy

Information you provide. When you submit a form, subscribe to listing updates, schedule a showing, or message us, we collect:

• Your name, email address, and phone number.
• Property IDs, addresses, preferences, and messages you send us.
• Details about a property you would like to sell or list.
• Your contact preferences, including whether you agree to be contacted by email, WhatsApp, text message, or phone call.

Communications. When you call, text, WhatsApp, or email us, we keep a record of the conversation (message content, date and time, phone number or email address, and delivery status) so our agents can respond and follow up.

Information collected automatically. Like most websites, the Site receives basic technical information such as your IP address, browser type, device type, and pages visited. We use essential cookies and similar technologies to keep the Site working and to protect forms from spam.

• To respond to your inquiries and provide real estate services.
• To schedule showings and appointments.
• To send listing updates and related information you subscribed to, by the channels you selected.
• To keep records of our communications with you.
• To operate, secure, and improve the Site and our services.
• To comply with legal obligations and enforce our terms.

If you provide your phone number and agree to be contacted, we may send you messages about your inquiry, property listings, and appointments by WhatsApp or text message. Message frequency varies. Message and data rates may apply.

You can stop receiving messages at any time by replying STOP to any WhatsApp or text message, or by contacting us using the details below. Reply HELP for help.

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes. Phone numbers are shared only with the service providers that deliver our messages, as described below.

We do not sell your personal information. We share it only with service providers that help us operate our business, and only as needed for them to provide their services to us:

• Meta Platforms (WhatsApp Business Platform) for WhatsApp messaging.
• Telephone and SMS carriers and providers for calls and text messages.
• Email delivery providers for sending email.
• AI service providers that help us draft replies and summarize inquiries. They process data on our behalf.
• Google for appointment scheduling and optional sign-in.
• Hosting, database, and security providers that run the Site and our systems.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transfer such as a merger or acquisition.

We keep personal information for as long as needed to provide our services, keep records of our communications and transactions, and meet legal, tax, and regulatory requirements. When it is no longer needed, we delete or anonymize it.

• Unsubscribe from emails using the link in any email we send.
• Reply STOP to opt out of WhatsApp or text messages.
• Ask us for a copy of the personal information we hold about you.
• Ask us to correct or update your information.
• Ask us to delete your information. See our Data Deletion Instructions.

We will respond to requests within 30 days. We may need to verify your identity before acting on a request.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS) and restricted staff access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the Site after changes means you accept the updated policy.

For questions about this Privacy Policy or your information, contact:

Prime Realty
4203 13th Avenue, 2nd Floor, Brooklyn, NY
Phone: (929) 706-2223
Email: yourprimerealty@gmail.com